Privacy Policy

1. Introduction & Scope

ECO Automotive Bangladesh Limited ("ECO Automotive", "we", "us", or "our") is committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy applies to all visitors, customers, and prospective buyers who access our website (ecoautomotivebdltd.com.bd), visit our experience centers, request test drives, or interact with our sales and service representatives across Bangladesh.

2. Information We Collect

We may collect information you provide directly to us or information gathered through your interactions with our platforms:

• Personal Contact Information: Full name, telephone/mobile number, email address, residential address, and preferred language.
• Test Drive & Verification Data: Government-issued National ID (NID) and a valid motor driving license issued by the Bangladesh Road Transport Authority (BRTA) when booking or conducting a test drive.
• Inquiry & Purchase Preferences: Model preferences, preferred exterior color (e.g., Azure Blue, Sage Green), planned purchase timeline, and financing requirements.
• Technical & Browsing Information: IP address, browser type, device identifiers, referring URLs, and page interactions captured via cookies and standard web logging to improve site responsiveness.

3. How We Use Your Information

Your data is collected and processed strictly for legitimate business and customer service purposes:

• To schedule, confirm, and administer test drives of the ECO CHITRA electric car.
• To provide personalized price quotations, delivery timelines, and charging installation guidance.
• To facilitate vehicle registration, BRTA documentation, and insurance coordination upon purchase.
• To manage vehicle warranty claims (including our 1-year battery warranty and 3-year service warranty).
• To communicate critical safety notices, software updates, and periodic service reminders.
• To analyze website usage and optimize our digital and showroom customer experience.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in limited circumstances:

• Authorized Service & Logistics Partners: Certified technicians and delivery personnel necessary to deliver your vehicle, install home chargers, or perform scheduled maintenance.
• Financial & Insurance Partners: Reputable banks or leasing institutions in Bangladesh if you explicitly request auto-financing or insurance support.
• Legal & Regulatory Authorities: Law enforcement agencies, the BRTA, or judicial bodies when required by Bangladesh law, court summons, or regulatory compliance mandates.

5. Data Security & Retention

We maintain technical, organizational, and physical security measures designed to protect your personal data against unauthorized access, loss, alteration, or misuse. Data stored on our servers is protected by modern encryption protocols and access controls. We retain personal records only for as long as needed to fulfill the purposes outlined in this policy or as required by statutory record-keeping regulations in Bangladesh.

6. Cookie Policy

Our website uses cookies and similar storage technologies to retain your session preferences, assist site navigation, and compile aggregate analytics. You can configure your browser to reject cookies; however, certain interactive features of our studio viewer or booking forms may experience limited functionality.

7. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask us to stop sending promotional messages. To exercise any of these choices, please email us at info@ecoautomotivebdltd.com.bd.

8. Updates to This Policy

ECO Automotive Bangladesh LTD reserves the right to amend this Privacy Policy periodically to reflect technological improvements, new EV service offerings, or legal updates. Any changes will be published on this page with an updated effective date.