Warranty & Service Policy
Every ECO CHITRA electric car delivered in Bangladesh is backed by factory warranty coverage, genuine spare parts availability, and expert technician support at our Mirpur service facility.
Guarantees against manufacturing defects and abnormal capacity loss under standard operating and charging conditions.
Includes complimentary routine labor checkups, multi-point electrical diagnostics, and suspension inspections.
1. Policy Overview
ECO Automotive Bangladesh Limited provides comprehensive after-sales warranty coverage to give every EV owner complete peace of mind. Our warranties apply to all new ECO CHITRA vehicles purchased through authorized ECO Automotive sales hubs in Bangladesh.
2. 1-Year Battery Warranty Coverage
The traction battery pack is engineered for high performance, tropical climate tolerance, and IP67 water resistance. Coverage includes:
- Internal manufacturing defects in battery cells and modules.
- Failure or malfunctioning of the integrated Battery Management System (BMS).
- Abnormal cell imbalance or sudden degradation exceeding manufacturer tolerance within the first 12 months from delivery.
- High-voltage wiring and safety cut-off contactors.
3. 3-Year Service Warranty Coverage
Electric vehicles have significantly fewer moving parts than internal combustion engines, eliminating oil changes, spark plugs, timing belts, and fuel pumps. Our 3-Year Service Warranty covers:
- Free service labor for all scheduled periodic maintenance milestones.
- Comprehensive electronic computer diagnostics and software updates.
- Brake fluid checks, regenerative braking calibration, and brake pad inspections.
- Suspension, steering rack, and steering geometry alignment inspections.
- Air conditioning system efficiency and cabin filter checks.
4. Scheduled Maintenance Timetable
To keep your warranty fully active, vehicles should undergo inspection according to this schedule:
| Service Interval | Timeline | Key Checks | Labor Charge |
|---|---|---|---|
| 1st Inspection | 1,000 km / 1 Month | Initial torque check, high-voltage seals, tire pressure | Free |
| 2nd Inspection | 5,000 km / 6 Months | Brake pads, AC system, computer diagnostics, BMS check | Free |
| 3rd Inspection | 10,000 km / 12 Months | Suspension bushings, reduction gearbox fluid, full telemetry | Free |
| Annual Checkup | Every 10,000 km / 1 Year | Comprehensive 40-point safety and electrical system check | Free (Years 1-3) |
5. Battery Care & Best Practices
We recommend the following charging habits to preserve maximum battery health and lifespan:
- Always charge your vehicle with the supplied 15A 3-pin home charging unit on a properly grounded outlet.
- Avoid leaving the vehicle parked for extended periods with 0% battery charge. Charge promptly when the state of charge drops below 15%.
- Never attempt to modify or bypass the factory charging harness or internal electrical circuitry.
6. Warranty Exclusions
Warranty coverage does not apply under the following circumstances:
- Accidental damage, collision, fire, theft, or vandalism.
- Submersion in floodwaters beyond the IP67 recommended waterline depth.
- Repairs, modifications, or servicing conducted by unauthorized third-party workshops without ECO Automotive approval.
- Normal wear and tear items (e.g., wiper blades, tire tread wear, interior upholstery soilage).
- Commercial racing, overloading beyond maximum payload limits, or misuse.
7. Authorized Service Center
All warranty claims and routine maintenance are serviced at our dedicated facility:
Have questions regarding our policies?
Our legal and customer relations desk is readily available to clarify any terms, warranty conditions, or data inquiries.